Q. Junk Email - some emails from USP colleagues are in the SPAM folder - Why?
A. This is a local configuration - mark the email as "not junk" and add @usp.ac.fj
as a "safe sender".
Q. Junk Email - some emails have a [SPAM] prefix, especially if they are in a foreign language - Why?
A. The [SPAM] is added by the mailfilter to emails that are borderline spam and cannot
be identified clearly as spam or not. The system marks these emails as potential Spam
and delivers them to the user's mailbox. You can set up rules or filters to deal with the
messages as you wish - this could be a filter to send to a different mailbox or the
recycle bin or to leave them in the inbox.
Q. Does Exchange support PGP or GPG - encryption applications?
A. Exchange is an email server, and does send & recieve pgp encrypted
email without problems. (many other people & companies using exchange
have no problems with pgp)
People wishing to use PGP or GPG will need to download a plugin for
Outlook / Entourage
Windows users can download gpg4win (free) here:
www.gpg4win.org/download.html
Mac users can get macgpg (free) here:
macgpg.sourceforge.net
Other versions of PGP / GPG can be found using Google and may offer additional
features not covered by these examples, interested users should examine other
options to determine the most appropriate version for them.
Please note that Exchange Outlook Web Access (OWA) offers no support for
PGP / GPG. If you wish to use OWA exclusively for email, you will not be able
to encrypt or decrypt PGP/GPG email.
Also, no support is being offered for users who wish to install these services;
users who require assistance should contact the application vendor.
Q. Can Outlook or Entourage be configured to add a response at the bottom of the original text rather than at the top?
A. This option may be available in Outlook 2010, but is not currently available in Outlook
2007 or older versions. For users of Outlook who require this feature there is a 3rd
party addon called quotefix, available here:
http://sourceforge.net/apps/mediawiki/macros4outlook/index.php?title=QuoteFix_Macro
This software is free but is not supported.
For Entourage users: Open "Preferences", go to "Reply & Forward", set the following options:
- Under "Mail Attribution", select the option
- Place reply at top of message and include this attribution line
- You also need to untick the option
- Place insertion point before quoted text", press OK
Q. How does the backup system work?
A. The Exchange server keeps the original message on the server. Deleting a message or moving to a local folder (on your computer) does not fully delete the message from the server and it will be possible to retrieve individual messages for 14 days. Additionally,
all mailboxes are fully backed up every night - this cannot be used to restore individual emails, only entire mailboxes (or the entire server).
A second phase of the project will look at "mail archiving" to increase
individual storage capacity.
Q. What will my quota be?
A. 2GB is the default
Q. Can I forward all my emails to an external email address?
A. No, at this point external forwarding is not enabled.
Q. Will the system be slower when checking emails off-campus?
When off-campus how can you check your email?
A. No, the bottleneck is usually the connection, not the mail server. Users should see no change in download speed; users who have Outlook / Entourage setup on a laptop will be able to use it at home or overseas to check their email
Q. I have a lot of email, can i keep it all?
A. You will be able to store as much email on the server as is permitted by the quota limit. Beyond this any email will need to be stored locally. Note that if you meet or exceed your quota you will be able to receive new emails but not be able to send any email. This limitation will remain until you archive sufficient emails to return back under your quota.
Q. Will training be available?
A. Yes, training is available from IT Services for MS Office 2007 (PC) or Entourage 2008 (MAC)
Q. How much does it cost?
A. Exchange licenses are covered under license agreement with Microsoft and will not cost individuals or departments anything.
Q. Will Exchange be the only server now?
A. Yes for Staff and No for Students
Q. Does Exchange use secure connections?
A. All Exchange connections are SSL encrypted
Contact the Service Desk
For further information about the Exchange migration process, please feel free to contact us:
Service Desk
Ph: 323 2117
Email: helpdesk@usp.ac.fj
