Staff FAQs

Staff Username

• A USP staff username is necessary to access USP computers, authorized USP websites, online applications such as Moodle, Staff SOLS and many any other IT resources

What is my USP Username

• Your USP username is normally your surname_first-initial (bloggs_j)

How do I collect my USP password

• Every new staff receives their initial password via the IT Helpdesk. It is strongly recommended that the initial password is changed

How do I change by USP password?

• Staff members can change their password by visiting the IT helpdesk or by selecting the keys "Ctrl-Alt-Del" together and then selecting "Change Password"

Connect your computer to the USP network

• Wireless
• Connect to the staff wireless network (SSID) listed below and open a web browser
  Wireless Network Name (SSID) - USP_Staff
  For wireless configuration guides and hot spots, visit http://www.usp.ac.fj/wireless/

• Wired
• All staff PC's wired onto the USP Network Infrastructure

Access your USP E-Mail Account

• To access your email, staff members can either open Microsoft Outlook 2010 on their desktop or go to the appropriate web page below and log in with your username and password.

• Email Access
• USP Staff Desktop Microsoft Outlook 2010
• USP Staff Webmail https://imail.usp.ac.fj/owa

How to Log a help request

• Please visit the website http://servicedesk.usp.ac.fj
• Once an assistance is requested, Helpdesk staff members work quickly to resolve it by:
• Providing you with a helpdesk ticket number
• Assigning a priority level and following the guidelines for incident management
• Troubleshoot using online tools and resources and following documented procedures to restore service.
• Engaging appropriate technical staff for the issue, if necessary
• Communicating with you and key staff from the Helpdesk till resolution

Staff Internet Services

• Each USP staff has access to the internet. USP provides staff with access to the campus computer network and the global Internet to support their academic work

Protect your Computer

• If your Mac or PC does not have anti-virus software, please contact the IT Helpdesk. Official USP antivirus application is McAfee

Policies and Procedures

• There are a number of important policies and procedures with which Staff should be familiar. Visit http://www.usp.ac.fj/policies for information on each one