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ITS Dashboard
Helpdesk
Helpdesk Ticket Status (07 Oct - 11 Oct 2013)
Total records: 427
Created Time : From Oct 07th, 2013 12:00 AM To Oct 11th, 2013 11:59 PM
Archives:
User Survey
User Survey
IT Services – User Survey – Helpdesk Management System
Every request issued by USP’s Helpdesk Management System that has been resolved is followed up automatically with a short survey request to the user on how they were supported by IT Services on that specific request. User response is optional. Below are last week’s (7th Oct - 11th Oct) user responses.
Satisfaction Levels:
1. Bad 2. Poor 3. Good 4. Very Good 5. Excellent
| Based on the number of follow-ups, how would you rate our response?
| Based on your call, rate the knowledge of the Help Desk Technician that assisted you
| How do you rate our service response to your request?
| How helpful was our email support?
| How helpful were our webpages? (http://its.usp.ac.fj)
| How would you rate the person(s) who assisted you?
| If you have sent an email inquiry to the Help Desk, how satisfied were you with the response time? | |
Paula Koli | 5 | 5 | 5 | 5 | 5 | 5 | 5 | |
S11059214 | 1 | 3 | 2 | 2 | 3 | 2 | 1 | |
S11066451 | 4 | 3 | 3 | 4 | 5 | 4 | 3 | |
S11096964 | 4 | 5 | 5 | 3 | 4 | 5 | 4 | |
Savita Prasad | 4 | 4 | 4 | 4 | 0 | 4 | 4 | |
Avg | 3 | 4 | 3 | 3 | 3 | 4 | 3 |
Archives
Quality Checks
Quality Checks
Ticket Quality Reviews
The quality check team continues its daily check on 15 random tickets for consistency to our agreed procedure. The results for last week is attached and briefly it states that:
07th Oct - 11th Oct 2013
Date | 07th Oct | 08th Oct | 09th Oct | 10 Oct | 11th Oct |
Pass Rate | 80% | 60% | 80% | 80% | 100% |
Click here for more detailed information
30th Sept - 04th Oct 2013
Date | 30th Sept | 1st Oct | 2nd Oct | 3rd Oct | 04th Oct |
Pass Rate | 53% | 60% | 60% | 67% | 53% |
Click here for more detailed information
16th Sept - 20th Sept 2013
Date | 16th Sept | 17th Sept | 18th Sept | 19th Sept | 20th Sept |
Pass Rate | 73% | 93% | 80% | 53% | 100% |
Click here for more detailed information
6th Sept - 13th Sept 2013
Date | 6th Sept | 9th Sept | 10th Sept | 11th Sept | 12th Sept |
Pass Rate | 87% | 87% | 60% | 87% | 100% |
Click here for more detailed information
Services Status
Services Status
Daily Services Checks (Outages includes service interruptions to buildings, campuses or critical services)
ICT Services | Monday (14 Oct) | Tuesday (15 Oct) | Wednesday (16 Oct) | Thursday (17 Oct) | Friday (18 Oct) |
Network Services | Network is down at: | Services Ok | |||
Printing Services | Services Ok | ||||
System Services | Services Ok | ||||
Computer Lab Services | Services Ok | Services Ok | |||
Regional Services | Emalus Library Catalogue Access issues (Ongoing) | Emalus Library Catalogue Access issues (Ongoing) | |||
REACT Outages | Services Ok | Services Ok | |||
Lecture Theaters | Services Ok | Services Ok | |||
Application Services (Banner, MIS-Online & SOLS) | Services Ok | Services Ok | |||
Moodle Services | Services Ok | Services Ok | |||
WAN Services | Services Ok | ||||
Helpdesk Services & Outage Calls
| Network is down at:
| Device Error MFD Problem id: 122420 | Services Ok |
Archives
Get Help!
Staff & Students
- Call +679 3232117
Between 8am - 8:00pm
Monday to Friday
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