Lynn Beckles - School of Tourism and Hospitality Management (STHM)



Lynn Beckles



Fellow
School of Tourism and Hospitality Management
Faculty of Business & Economic
The University of the South Pacific
Private Mail Bag, Suva; FIJI

Email: beckles_l(at)usp.ac.fj 
Phone: (679) 3232410 
Fax: (679) 3231510


Biography

Lynn Beckles is a Fellow at the School of Tourism and Hospitality Management. Mrs. Beckles is currently completing her doctoral studies at the University of West Indies Cave Hill Campus, Barbados. Her research was conducted in the Fiji Islands and focused on understanding the cultural nuances within the service delivery experience in the hospitality industry. Holding a Master of Science in International Trade Policy, Lynn comes to the department with extensive global experience in the tourism and hospitality industry in policy, strategic and operational areas. This is complemented by her qualifications and training which has been focused on human resource development, the trade and development priorities for Small Island Developing States and international management and marketing in service enterprises. 

Maintain her connections with the Caribbean, Lynn continues to work with entrepreneurs in a range of service enterprises, providing mentorship and coaching in the development of sustainable business operations, service delivery systems and accessing international markets. She has contributed to national and international policy discussion forums to address concerns that were specific to the tourism industry, the development of inter-sectoral linkages and expanded opportunities for entrepreneurs in island destinations. Her skill set also extends to vocational areas of training within customer care and management, and she is qualified to design competence based curriculum, assess performance against occupational standards and conduct institutional evaluations. 

Research and Scholarly Interests

  • Sociology and Qualitative methodologies in tourism studies
  • Culture and the service encounter in tourism host destinations
  • The internationalisation of services management and marketing relative to island spaces
  • Human resource development practices and strategies in multicultural spaces
  • Strategic and operational challenges for successful micro, small and medium enterprises

Selected Conferences and Presentations 

  • Presented a paper entitled Utilizing Tracy's "Big Tent" Criteria: A critical assessment of the research design for a qualitative study on the multicultural service encounter. Qualitative Research in Management and Organisational Conference, Albuquerque, New Mexico, March 2016
  • Guest Lecture on Latin America and the Caribbean, TS213 International Tourism, Undergraduate Program, School of Tourism and Hospitality Management, Laucala Campus, University of the South Pacific, Fiji, September 2015 / September 2016
  • Visiting Research Scholar, Tourism and Hospitality Management Department, University of Waikato, New Zealand, August 2015
  • Invited to present with Caribbean Villa Chefs at the Agribusiness Forum: linking the Agrifood sector to the related markets. Organised by ACP-EU Technical Centre for Rural and Agricultural Development (CTA), Pacific Islands Private Sector Organisation (PIPSO) and The Pacific Community (SPC), Hotel Sofitel Denarau Island, Fiji. July 2015
  • Invited to present with Caribbean Villa Chefs at the Agribusiness forum on Enhancing trade and adding value to Caribbean agrifood products. Inaugural event, organised by the ACP-EU Technical Centre for Rural and Agricultural Development (CTA) and the Inter-American Institute for Cooperation on Agriculture (IICA), Grenada, November, 2014
  • Participant at the AMA SERVSIG 2014 International Service Research Conference, Thessaloniki, Greece, June 2014 
  • Presented a paper entitled Hypothesizing socio-cultural sensitivities of frontline employees - a case for interpretive phenomenological analysis. Qualitative Research in Management and Organisational Conference, Albuquerque, New Mexico, April 2014





Disclaimer & Copyright | Contact Us
© Copyright 2004 - 2017 The University of the South Pacific (USP). All rights reserved.