Printing, Internet, Photocopy

Student Printing

USP has introduced a new printing solution called “MyPrints” for your use in the computer labs. Students will find multi-functional devices available in select computer labs that offer unique printing features of:

  1. Print & Release
  2. Print Anywhere

With Print & Release, students will no longer get their printouts automatically but will require the additional step of releasing their printout by:

  1. Swiping their ID cards on the swipe machine or
  2. Entering their USP ID number and password on the attached user console
  3. Website to redeem your "MyPrints" top up cards is http://printing.usp.ac.fj

With the Print Anywhere feature, students will now be able to release their printouts at any printer located on select computer labs. For example, a student printing in computer lab ITS2 can release their printout in computer lab ITS3.

Please follow the instructions on the user manual on how to release your printouts through "Swipe of your Student ID cards" or "Through entering your id-numbers and passwords on the available console".

Instructions for Users

  1. Purchase your Top-up card from the USP Book Center or the Library. Printing cards are sold at $2
  2. Login on any PC in the ITS labs using your username (ID number) and password
  3. Please note and use the website on the card.
  4. As your MyPrints user web interface appears, login using your username and password. Please use the Printing top-up web interface in this instruction

Service Request Procedure

Logging a complaint, troubleshooting or seeking consumables replenishment:

  1. You will have to inform ITS HelpDesk in one of the following ways;
    1. By email – helpdesk(at)usp.ac.fj
    2. By telephone – 323 2117
    3. In person (walk in) – ICT Centre, Building A, Level 1
  2. You will have to supply the following  information to supply the ITS personnel:
    1. Your student number (USP ID card #)
    2. Your name and contact information (extension/email)
    3. Location of the MFD
    4. A general description of the fault or problem encountered
  3. Ensure to obtain a call log number before hanging up.
  4. ITS helpdesk will promptly issue a job ticket to FXBC National Call Centre.
  5. FXBC will attend to the fault as per service targets and response procedures
  6. FXBC will after fixing the issue resolve the job request online which will send a job resolution email to the email address provided.
  7. In the event of after-hours support, the USP is to notify FXNC to assist prior to close of business

Vendor Support Hours

 

Monday-Thursday

08:00am – 10.00pm

Friday

08:00am – 06.00pm

Saturday

09:00am – 06.00pm

Sunday

01:30pm – 06.00pm

Fiji Public Holiday

09:00am – 06.00pm

IT Support Contacts

Call: +679 323 2117

Email: helpdesk(at)usp.ac.fj

Web: Submit a help request

 

 

Student Internet

PaperCut Internet

PaperCut Internet Control is an application that has been employed by IT Services in an effort to improve and better manage costs associated to our  Internet Services. The Internet services too have been a major success where we can properly monitor bandwidth usage and resources associated.

Internet Top Up Login- http://www.student.usp.ac.fj/icredit

 

Instructions for Users

  1. Purchase your Top-up card from the USP Book Center, Library or Dining Hall. Printing and Internet Top-up cards are sold separately at $2 & $10 each.
  2. Login on any PC in the ITS labs using your username (ID number) and password.
  3. Internet Data Cap per month is 800MB for Undergrad students, 1.2GB for Postgrad students and 2GB PhD students while USP staff will be allocated 3GB.
  4. Top Up cards can be purchased for more internet bandwidth (Data Cap).
  5. There will be no carry over of Internet Data Cap balance that is allocated to you by IT Services, i.e. remaining  balance of 80MB given at the beginning of every month.

It is advisable for students to use up any Internet Bandwidth that you pay for the month. This is due to the fact that any credit existing will only be topped-up by IT Services to the normal quota and not added, when going into the new month.

  1. As your Papercut user web interface appears, login using your username and password. We will use the internet top-up web interface in this instruction (Figure 1.0).
Figure 1.0

Student Photocopy

Student Photocopy

USP Copy Services operates a user-pays service on Laucala campus. Basic Photocopying in A4 size is available

Conditions of Use

As part of the USP ID-card issue process, you should have had your valid USP ID card encoded to use the USP copy/print system. The following conditions apply:

  • Unused pre-paid value on the card is non refundable
  • Pre-paid value should be limited to an amount that is reasonably expected to be consumed during semester at USP
  • Copies of poor quality caused by USP supported equipment will be reprinted by USP at no charge
  • USP equipment is to be used in accordance with relevant instructions.
  • USP takes no responsibility for losses incurred if USP equipment is not operated as per instructions.
  • Copy difficulties should be directed to IT Services Helpdesk

Using Copy System

Swipe your Student ID Card in the mini card reader attached to the Printer terminal as shown below

If logging in for the first time – Associate card with your user account by entering username e.g. Sl10XXXXX and account password when prompted(not 4 digit pin)

Select copy option from the touch screen as shown below

Place Documents in the Automatic Document Feeder and select the copy quantity using the numeric touch pad

BOOK COPYING

Press Star l button to proceed with copying

Log Off Session by selecting logout option on the Release Station's Touch Panel

Staff Printing

Staff Printing

USP Staff Printing Services operates a user-pays service on Laucala campus. Basic printing in A4 and A3 size is available via a self serve system.

Conditions of Use

As part of the USP ID-card issue process, you should have had your valid USP ID card encoded to use the USP copy/print system. The following conditions apply:

  • Unused pre-paid value on the card is non refundable
  • Pre-paid value should be limited to an amount that is reasonably expected to be consumed during semester at USP
  • Prints/copies of poor quality caused by USP supported equipment will be reprinted by USP at no charge
  • USP equipment is to be used in accordance with relevant instructions.
  • USP takes no responsibility for losses incurred if USP equipment is not operated as per instructions.
  • Printing and copy difficulties should be directed to IT Services Helpdesk
  • How to print using your swipe card (see downloadable instructions)

Using the Print System

1. Check if machine is on power saver mode which will be indicated by green LED light on the machine's touch panel. Exit this power saver mode by pressing the power save button.

2. Swipe your student id card in the mini card reader attached to the Print Release Terminal as shown below

3. If logging in for the first time -Associate card with your user account by entering username e.g.USP user ID and Account password when prompted 

4. On print release terminal, select the job required and select Print to Print "Only" selected jobs or Print All to release all jobs captured on the release station

 

5. To log off current session, select the log out option from the release station's touch panel

 

 

Staff Photocopy

Staff Photocopy

USP Copy Services operates a user-pays service on Laucala campus. Basic Photocopying in A4 size is available

Conditions of Use

As part of the USP ID-card issue process, you should have had your valid USP ID card encoded to use the USP copy/print system. The following conditions apply:

  • Unused pre-paid value on the card is non refundable
  • Pre-paid value should be limited to an amount that is reasonably expected to be consumed during semester at USP
  • Copies of poor quality caused by USP supported equipment will be reprinted by USP at no charge
  • USP equipment is to be used in accordance with relevant instructions.
  • USP takes no responsibility for losses incurred if USP equipment is not operated as per instructions.
  • Copy difficulties should be directed to IT Services Helpdesk

Using Copy System

Swipe your Student ID Card in the mini card reader attached to the Printer terminal as shown below

If logging in for the first time – Associate card with your user account by entering username e.g. Sl10XXXXX and account password when prompted(not 4 digit pin)

Select copy option from the touch screen as shown below

Place Documents in the Automatic Document Feeder and select the copy quantity using the numeric touch pad

BOOK COPYING

Press Star l button to proceed with copying

Log Off Session by selecting logout option on the Release Station's Touch Panel

Helpdesk

Staff & Students

  • Call +679 3232117
    Between 8am - 8:00pm
    Monday to Friday
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