USP has introduced a new printing solution called “MyPrints” for your use in the computer labs. Students will find multi-functional devices available in select computer labs that offer unique printing features of:

1. Print & Release
2. Print Anywhere

With Print & Release, students will no longer get their printouts automatically but will require the additional step of releasing their printout by:

1. Swiping their ID cards on the swipe machine or
2. Entering their USP ID number and password on the attached user console

With the Print Anywhere feature, students will now be able to release their printouts at any printer located on select computer labs. For example, a student printing in computer lab ITS2 can release their printout in computer lab ITS3.

Instructions for Users

1. Purchase your Top-up card from the USP Book Center, Library or Dining Hall. Printing and Internet Top-up cards are sold separately at $2
2. Login on any PC in the ITS labs using your username (ID number) and password.ailed
3. As your MyPrints user web interface appears, login using your username and password. Please use the Printing top-up web interface in this instruction

Service Request Procedure

Logging a complaint, troubleshooting or seeking consumables replenishment:

1.       You will have to inform ITS HelpDesk in one of the following ways;

               i.            By email – helpdesk(at)usp.ac.fj

             ii.            By telephone – Extension 32117

            iii.            In person (walk in) – ICT Centre, Building A, Level 1

2.       You will have to supply the following  information to supply the ITS personnel:

               i.            Your student number (USP ID card #)

             ii.            Your name and contact information (extension/email)

            iii.            Location of the MFD

           iv.            A general description of the fault or problem encountered

3.       Ensure to obtain a call log number before hanging up.

4.       ITS helpdesk will promptly issue a job ticket to FXBC National Call Centre.

5.       FXBC will attend to the fault as per service targets and response procedures

6.    FXBC willhat day close the job request online as resolved and ITS will send a job resolution email to the email address provided.

7.       ITS department will monitor the KPI’s.

8.    In the event of afterhours support, the USP is to notify FXNC to assist prior to close of business

Vendor Support Hours

Monday – Thursday     :           8:00a.m to 10:00pm

Friday                         :           8:00a.m to 6:00pm

Saturday                     :           9:00a.m to 6:00pm

Sunday                       :           1:30p.m to 6:00pm

Public Holidays            :           9:00am to 6:00pm

1. Purchase your Top-up card from the USP Book Center, Library or Dining Hall. Printing and Internet Top-up cards are sold separately at $2 & $10 each.
2. Login on any PC in the ITS labs using your username (ID number) and password.
3. Internet Data Cap per month is 800MB for Undergrad students, 1.2GB for Postgrad students and 2GB PhD students while USP staff will be allocated 3GB.
4. Top Up cards can be purchased for more internet bandwidth (Data Cap).
5. There will be no carry over of Internet Data Cap balance that is allocated to you by IT Services, i.e. remaining  balance of 80MB given at the beginning of every month.

It is advisable for students to use up any Internet Bandwidth that you pay for the month. This is due to the fact that any credit existing will only be topped-up by IT Services to the normal quota and not added, when going into the new month.

1. As your Papercut user web interface appears, login using your username and password. We will use the internet top-up web interface in this instruction (Figure 1.0).