What we do

There are four of us in the team. Our main aim, naturally, is to pay everyone correctly and on time. To that end we issue approximately 1,850 pay slips each year adding up to over $42.8 million gross for the tax year 2009. Our error rate runs at manageable level but we are striving to get it lower still.

Our additional duties include:-

• Collecting and paying over to Fiji Islands Revenue & Customs Authority all Pay As You Earn (PAYE) tax for individuals amounting to over $8.5 million each year.
• Collecting and paying over superannuation contributions/pension schemes (local and overseas) for individuals amounting to around $2.9 million each year.
• Compiling year end returns for Fiji Islands Revenue & Customs Authority and monthly returns for our superannuation contributions and balancing to the monies paid over.
• Compile and supply year end pay slips to all our staff for income tax return.
• Liaising with the Auditors to ensure compliance to internal and statutory procedures.
• Safeguarding confidential information in accordance with the University policy.
• Many other duties too numerous to mention here!

We don't however:-

• Pay expenses that are dealt with Satini Manuella in Accounts Payable.
• Pay invoices for anyone who is treated as self-employed, that is also dealt with by Accounts Payable.

Service Level Agreement

Core Objectives

To pay all members of staff correctly and in a timely manner. To provide a cost effective and professional service that allows the University to fulfill its statutory and contractual obligations both internally and externally.

Our Service
We will

• Answer all telephone and personal callers in a courteous, prompt and efficient manner.
• Answer the telephone within three rings and give the name of the team member who is speaking.
• Be available for enquiries from 8.00 a.m. to 4.30 p.m. Monday to Thursday and from 8.0 a.m. to 4.00 p.m. on Friday.
• Publish deadlines on the Payroll web-site to facilitate the timely submission of paperwork to the department.

Our Customers
Our main customers have been identified as:-

Individual members of staff
Fiji Islands Revenue & Customs Authority
FNPF and Overseas Superannuation Administrators

Staff Associations
Auditors

We also deal with many departments on a regular basis particularly:-
Human Resources
Treasury
Accounts Payable
As well as Heads of Department and budget holders