Google Apps FAQ's - Information Technology Services



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Student Email (Google Apps) FAQ

General

How do I get my Google Apps account?

  • All new students are automatically assigned a USP Google Apps account. The username will be the same as your USP username (Student id number)

How do I log in to my Google Apps account?

What services are included with my Google Apps account?

  • Your Google Apps account includes email, Google Talk, Google Docs and Spreadsheets, and a Calendar service. Other services may be added in the future as they are available and appropriate.

Can I log on to other Google-sponsored services with my Google Apps username and password (e.g. gmail.com, blogger.com, etc.)?

  • Your Google Apps username and password will only work with the services that have been deployed within the USP domain. To access other Google services, you will need to apply for a non-University account through Google.

Who is eligible to participate in the Google Apps for Education service?

  • Google Apps for Education accounts are available to:
    • All undergraduate students
    • Graduate students

Why are the Google Apps for enrolled students slightly different from similar services that are publicly provided by Google?

  • Google Apps accounts have been customized for optimal educational collaboration. As a member, you will not see advertisements and USP University branding will appear at the top of most Google Apps for Education pages. In addition, USP University has taken steps to ensure that your student data is protected above and beyond a publicly available account.

Am I required to use the Google Apps account?

  • All incoming students will automatically receive a Google Apps account.

Are Google Apps accounts accessible for students with disabilities?

  • The basic HTML version of Google Apps for Education is fully compliant with current accessibility standards. You can also use a POP email client of your choice to download and read your Google Apps for Education email.

I tried accessing my account, but it says it is disabled. How do I fix this?

  • Go to the Email Control Panel. Select the box "Use Google Apps." You will be asked to accept the Google requirements, and then be provided a new Google password. You can then log in with your USP username and the temporary password provided. Remember to go to the settings and set your password to a new, permanent password.

Security and Privacy

What if I forget my password?

  • Visit the Email Control Panel to reset your password.
  • NOTE: This process requires a Network ID username and Network ID password.

Is my Google Apps for Education account secure and private?

  • This service is being provided by the University as the primary email/collaboration system for eligible students. University policies could apply to the service.
  • Google Apps accounts have been customized for optimal educational collaboration. USP has taken steps to ensure that your student data is protected above and beyond a publicly available account. As an organization, Google is currently SAS 70 Type I compliant.
  • Google has promised to uphold a strict privacy policy and to always treat your personal information with the utmost care and security. Read more about Google Privacy & Security.

How do I ensure that my data stays secure when I'm using a shared or public computer?

  • IMPORTANT WARNING: Just closing the Web browser (e.g. Internet Explorer, Firefox, etc.) will not end your session and the next user will have full access to your Google Apps account. Click the sign out button when you are finished using your Google Apps account on a shared or public computer and then close the browser.

Can I access Google Apps from anywhere on the Internet?

  • Yes. Users are encouraged to utilize a University-provided Virtual Private Network (VPN) connection. USP will continue to address specific issues as they arise.

 

Email

What is the Google Apps email client?

  • Google Apps email client is a Google-powered email service. The service offers 7 Gigabytes of storage for each account.
  • It can be found at https://mail.google.com/a/student.usp.ac.fj/
  • To ensure continued mail delivery in the future, you should notify your contacts of your new address and begin to use it as your primary University email address.

How can I reflect a formal name change within my Google Apps account?

  • Students need to formally change their name through the Student Academic Office. USP administrative systems will reflect your change within one business day.

How do I change the "Sent From" name on my account?

Can I send and receive email from other accounts within my Google Apps account?

Can I transfer information from my Hotmail/Gmail/Yahoo, etc. account to my Google Apps account?

  • To transfer information from one account to another, users can either manually forward individual messages to Google Apps accounts or perform a bulk merge

Can I import contacts I already have into my Google Apps account?

How do I set-up vacation messages/auto-forwarding for my Google Apps account?

  • You can create a vacation response in your Google Apps for that will automatically reply to anyone who emails you
  • Forwarding capabilities are also available within your account settings

How do I report junk email or account abuse?

  • Use the Report Spam button to let Google know if you received junk email or a spoofed message.
  • Use the Report Phishing link to let Google know if you have received a phishing message. You will see a red warning message at the top of any emails that are suspected of referencing a phishing site.
  • If you think that your Google Apps mail account has been compromised, contact helpdesk(at)usp.ac.fj. Please include the header of the suspicious message and the entire message text. You should also change your password.

Can I use other email applications to read my Google Apps mail?

  • Yes. POP Access is available. A list of available email clients and associated configuration settings is also available
  • When configuring POP access, be sure to enter in your full Google Apps email address as the user name

 

 

Quotas and Size Limitations
How much space do I have for my email and documents?   

  • Email: 7 GB of storage in your email account
  • Documents: You have a combined limit of 5000 documents and presentations and 5000 images.
    • Docs: Each doc can have a maximum size of 500K, plus up to 2MB per embedded image.
    • Spreadsheets: Each can be up to 256 columns, 200,000 cells, or 100 sheets--whichever is reached first. There's no limit on rows.
    • Presentations: Files in .ppt and .pps formats can have a maximum size of 10MB or 200 slides; files uploaded from the Web can be up to 2MB; emailed files can be up to 500K.
    • PDFs: You can store up to 10MB per PDF from your computer and 2MB from the web in your Docs list, up to 100 PDFs.

Other restrictions may apply. More details can be found at http://docs.google.com/support/bin/answer.py?hl=en&answer=37603

More Information

Where can I find additional help and information?

 

IT Support Contacts

Call: +679 323 2117

Email: helpdesk@usp.ac.fj

Web: Submit a help request






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