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Google Apps FAQ's

General Questions  ||  Transition Questions  ||  Functional Questions  ||  Other Questions  ||  Known Issues

Please note that these FAQs will be updated as questions are raised.

Note: Any "How To" guides, tips and tricks and "Quick Reference" guides for specific Google Apps tools (Gmail, Chat and Calendar) can be found on the Training and Tutorials page.

Google Apps Functional Questions

Will the University provide training and tutorials?

Yes. Training and tutorials will be made available from the University website closer to the transition to Google Applications. You will be able to view videos and user guides at your leisure.
Google Applications training and tutorial files are now online, and can be accessed on the Google Apps training page.

Will the Google Applications mail go towards my internet quota?

No. Unless you click a link in an email that takes you out to the internet, going to your student mail (Gmail) account will not count towards your internet quota.

What are the differences between webmail and Google Apps?

There are several differences between webmail and the Google Apps account. The most important difference is that you get integrated calendar and instant messaging functionality from the student email Gmail interface. But there are other differences; Google Apps does not work with folders but sort's emails with labels.

I am using webmail from home, can I do the same with new student email (Gmail)?

Yes. If you are using a tabbed browser, you need to ensure that you have configured the browser to open a new site in a tab in the current window. You may need to add *mail.google.com to the trusted site list to ensure that all features work (chat client may give an error message if that is not set appropriately). IE7 is the preferred browser, although Google Apps will be accessible on IE6, some features will not be available.

How do I set a forward in Google Apps?

Although we anticipate that students will love Google Apps and wouldn't want to forward, there is a function to do so in your Google Apps interface. Click settings on the top right of your screen and locate the Forwards tab. Enable a forward and enter an emaill address, don't forget to save your settings.


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Page updated: Wednesday, May 18, 2011
Information Technology Services
The University of the South Pacific
Private Bag, Laucala Campus,
Suva, Fiji
Tel: +679 323 2117