Any new service has teething problems, we appreciate the patience of students who may be experiencing some issues.
This page provides an overview of known issues, reported errors and fixes. This page also provides notification of any downtime affecting the availability of Google Apps.

• Emails not being delivered as a result of failed, aborted or cancelled sign up
• Cannot login, error messages Operation Aborted
• Constantly refreshing when logging in

Note: any How To guides, tips and tricks and Quick Reference Guides for specific Google Apps tools (Gmail, Chat and Calendar) can be found on the Training and Tutorials page.

Login errors

Error messages after login screen, operation aborted error messages, blank browser windows with internet explorer cannot open this page, redirection page errors on screen, funny clicking noises hear

There appear to be recurring problems with the browser Internet Explorer 7 (IE7) for holders of commercial Gmail accounts as well as Google Applications users (across the globe) as reported in the Google Knowledge Base.  Students report that they see many blank screens, error messages pop up on the screen, browser windows reload constantly, funny clicking noises are heard and the student cannot get to their Google Apps account. This is due to the way IE7 handles trusted and non-trusted sites.
The workstations in the student labs in the University campus have fixes applied to overcome a significant number of IE7 related issues. Personal laptops and workstations used by students on campus or at home will not have the same configuration applied.

Permanent Fix: Add *.mail.google.com to your trusted sites list in IE7. Configure the tabs to open links in the current tab or window. These settings are available under the Tools pull down menu on the browser toolbar.

You may also consider switching to internet browser Firefox (2 and up) from IE7 as we hear from students that this fixes problems.
Note: This will fix most errors with IE7, if you are using a different browser and you have logon issues, or you see other errors than those described, call helpdesk on 323 2117.

Constant refreshing of screen, loading, waiting, loading errors when logging in

A very limited number of students are finding that it is difficult to log in. We are working on fixing that, and there is a workaround available. This affects most browsers including Opera, Safari and IE7.