Printing FAQ

1. How do I connect to a shared printer
• For Windows 2000 and XP machines
2. How to re-install my local printer?
• For Windows 2000/XP
• Cannot print to my connected printer?
• How do I find my default printer?
• Why Do I Get User Intervention Error?

• How do I connect to a shared printer
  Depending on the Operating System you have on your office PC, the instructions for connecting to shared printers varies.
  Note: You must have either logged on with your username and password onto the Laucala Domain.
  
  

  For Windows 2000 and XP machines:
  
  The Procedure is straight forward as Windows 2000 and XP machines which usually install the drivers automatically

1. Click on Start button and select Run.
2. Enter the path for the shared network printer.
3. Click OK.
   
   
   
   
4. Windows attempts to connect to the shared printer and then attempts to load the correct software driver.
   
   
   
   
5. Once this is successful, a window will appear as the one below onto your desktop
   
   
   
   This shows you have sucessfully installed the shared network printer.
   
   Please contact the helpdesk on telephone extension 32117 or email at helpdesk(at)usp.ac.fj for further enquiries.
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• How to re-install my local printer?

  Windows 2000/XP

1. Click on Start
2. Select Printers and Faxes
   
   
   
   
   
3. Click Add a printer from the side menu
   
   
   
   
   
4. This should start up the Add Printer Wizard.
   
   
   
   
   
5. Select Automatically detect and install my Plug and Play printer. This should successfully install your local printer.
   However if you get a screen similar to the one below, you will need to install the printer manually.
   
   
   
   
   
6. Click Next and select the port your printer is connected to. Usually LPT1 or USB
   
   
   
   
   
7. Select the correct driver from the list.
   
   
   
   
   
8. Click Next. Enter an appropriate name for the printer and select whether you want is as default.
   
   
   
   
   Next the wizard will ask if you want to share the printer and whether you want to print a test page.
   
   Once you reached the screen below it indicates that you have successfully installed your printer.
   
   
   
   
   Cannot print to my connected printer?
   
   First check the power connection to the printer and that the printer is turned on. Usually for DeskJet or LaserJet models there are power indicator lights on the front panel.
   
   Next check the printer cable connection from the printer to your pc if firmly connected. This usually is either a parallel cable or an USB cable.
   
   If all is ok go to your PC and check to see that the correct printer has been selected as the default.
   
   
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   How do I find my default printer?
   
   Click on Start > Settings > Printers... (Printers and Faxes for WinXP)
   
   
   
   Your default printer is the one that has a check mark top-left of the printer icon. Note the difference in icons from a network printer and a locally connect printer
   
   
   
   
   Next double click on the default printer icon to check the status of the print job.
   
   
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   Why Do I Get User Intervention Error?
   
   Below is a screenshot when you open up the status window of your printer.
   
   
   
   
   To resolve the "user intervention error" message, right click on the default printer icon and un-tick "use printer offine".
   
   If this does not solve the printing problem, reinstall your printer
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