USP Vice-Chancellor and President Professor Rajesh Chandra and the Tuvaluan Minister for Health Honourable Satini Tulaga Manuella at the Laucala campus on 28 June 2016.
The University of the South Pacific’s (USP) Vice-Chancellor and President, Professor Rajesh Chandra and the Tuvaluan Minister for Health, Honourable Satini Tulaga Manuella had a successful meeting at the Laucala campus on 28 June 2016.
The meeting also included the Director Pacific Technical and Further Education (Pacific TAFE), Mr Hasmukh Lal and Director Pacific Islands Centre for Public Administration (PICPA), Mr Parmesh Chand.
A number of issues were discussed in the meeting including a request for USP’s assistance to conduct customer services and hospitality courses for Tuvalu’s nurses.in the health sector.
This in an effort to improve general services in the health sector, among both doctors and nurses.
Director Pacific TAFE Mr Hasmukh Lal highlighted that ‘Customer Service’ is a credited course and is part of the approved Office Management programme offered by Pacific TAFE.
Honourable Manuella was informed that it can be offered through Statement of Attainment towards Office Management programme, which will then allow the Tuvalu Government to see the demonstrable learning outcomes in their staff, through competency based assessments.
Mr Lal added that another option to consider is Pacific TAFE’s short courses which runs for two to three days.
Honourable Manuella said Tuvalu also sought a tailored health management information system to assist in tracking patients and any other data on health.
Professor Chandra said USP can first find out from the World Health Organisation (WHO) what software is available on health management for Pacific Island countries.
“If there is something, we can modify it otherwise USP will be happy to do a scoping for a new system if needed,” Professor Chandra said.
PICPA Director Mr Chand suggested a three-way partnership with Fiji’s Ministry of Labour and Employment to avail a retired practitioner in either nursing or general practitioner to enhance customer service in health.
“Much of our programmes respond to requests from Pacific Islands countries and we do a scoping before we can proceed,” Mr Chand said.
He also confirmed that 22 public officials in Tuvalu are currently undergoing training in one of their programmes that will see them get Graduate Certificates in Public Administration at the end of the year.
PICPA is a specialist centre that responds to the needs and plans identified by Pacific Island Countries (PICs) for strengthened public administration to enable improved service delivery to their people and foster economic growth.
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