STHM PG Students Study CSR Practices at Shangri-La Fijian Resort & Spa
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Postgraduate students of STHM with CSR Manager, Ms Mereoni Mataika (far right) and Dr Alexander Trupp (far left) at Shangri-La Fijian Resort and Spa’s Marine Education Centre.
A group of Postgraduate students from The University of the South Pacific’s (USP) School of Tourism and Hospitality Management recently visited Shangri-La’s Fijian Resort & Spa in Yanuca Island as part of their field trip for a course on Advanced Tourism Planning and Development.
The purpose of the field trip was to explore the practices of Corporate Social Responsibility (CSR) at the Shangri-La Resort which is renowned for supporting community initiatives in Fiji.
The students met with the resort’s CSR Manager, Ms Mereoni Mataika and were briefed about the various CSR programmes the resort is involved with.
Ms Mataika gave an insight into the five focus areas of CSR for the Shangri-La hotel chain which are Environment, Health & Safety, Employees, Supply Chain and Stakeholder Relations.
The resort’s Embrace (Care for people) and Sanctuary (Care for nature) projects/programmes defines these CSR policies.
While answering a number of critical questions by STHM students, Ms Mataika explained the process of undertaking and planning the CSR sector.
Represented by 13 members from the Resort, the CSR team looks at the needs of both internal and external stakeholders of the resort. Currently, the resort is actively engaged in coral reef protection and an education programme and also helps three schools around the Nadroga province, out of which one is a special school and nearby Cuvu area with resources.
A loyalty club of return guests called “Bilo Bar” also supports the kindergarten they had established.
The field visit was followed by a formal presentation by the participating Postgraduate students to the STHM faculty and CSR Manager of the resort, identifying the CSR history, objectives as well as critical approaches towards CSR.
The presentation also listed some programmes established to help CSR. Further during the presentation, a student, Farisha Nisha stated, “we learnt about the ‘Triple Bottom Line’ approach, which is about economic, environmental and socio-cultural factors that link to CSR in the hotel sector”.
Senior Lecturer at STHM, Dr Alexander Trupp commented that the student presentation was of excellent quality.
“Students successfully linked their observations and discussions at the Shangri La Resort with both business and sociological perspectives on CSR in tourism and management studies,” Dr Trupp said.
The CSR manager appreciated the presentation and recommendations made by the students and commented that she would try to embrace them in the Resort’s CSR Work Plan.
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