Graduates from the training joined by representatives back row with USP Marshall Islands Director Dr Irene Taafaki, (front, 2nd from left); MIVA Chairman Mr Christopher Bing (far left) and STHM Fellow Lynn Beckles (2nd from right).
The University of the South Pacific’s (USP) School of Tourism and Hospitality Management (STHM) recently partnered with the Marshall Islands Visitors Authority and the Marshall Islands National Training Council to deliver capacity-building tourism training for its tourism and hospitality members.
The programme, which covered tour-guide and customer service training that was contextualised to the Marshallese, was jointly supported by the Marshall Islands Visitors Authority, National Training Council and USP’s Marshall Islands Campus.
Ms Lynn Beckles, STHM Fellow delivered the training programme which was attended by 35 Marshallese residents.
The comprehensive training programme was aimed at enhancing the delivery of local tourism experiences and covered tour guide and customer service training.
Tour guide training covered key aspects of tour guiding that included designing, pricing and marketing Marshallese tour experiences.
Customer service training included challenges and opportunities in terms of delivering service levels that not only met but exceeded international customer standards on a consistent and constant basis.
Professor Marcus Stephenson, Head of STHM stated that “the training is part of the school’s partnership programme with its regional industry stakeholders targeting capacity building for its regional partners”.
STHM acknowledged the USP Marshall Islands Campus, the National Training Council and the Marshall Islands Visitors Authority for its excellent support of this collaborative capacity-building programme.
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