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USP’s Six Sigma launch to strengthen business approach

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The Deputy Vice-Chancellor Education, USP, Professor Richard Coll with Founder of Six Sigma Academy, Sachin Singh and Chief Executive Officer, Pacific TAFE, Hasmukh Lal during the launching of Six Sigma programme at WDTU, in Walubay.

A Six Sigma Training and Certification programme of The University of the South Pacific’s (USP) Workforce Development Training Unit’s (WDTU) was recently launched by Professor Richard Coll, USP’s Deputy Vice-Chancellor Education.

WDT is a unit under the University’s Pacific Technical and Further Education (Pacific TAFE), based in Walubay, Suva.

The Lean Six Sigma programme, which is being delivered in partnership with Six Sigma Academy, is a two-staged business approach to continual improvement, focusing on reducing waste, and product variation from manufacturing, service or design processes.

In his address, Professor Coll said the programme was expected to bring about interest from industry partners and will enrich the trainees with fruitful outcomes.

“Six Sigma aims to eliminate flaws in anything that would lead to unhappy customers and improve on the business processes, resulting in only successful outcomes such as customer satisfaction and enhancing shareholder value,” Professor Coll said.

“Reduction in such flaws also allows minimising losses.  The current standard of 4 “Sigma” has a 99.38% perfection rate whereas the 6 “Sigma” demands 99.9997% perfection rate. Using the 6 “Sigma” perfection rate will significantly reduce the number of mistakes by improving customer satisfaction and bringing about cost improvements over time,” he noted.

Furthermore, Mr Hasmukh Lal, the Chief Executive Officer, of Pacific TAFE, said the launch of the Lean Six Sigma programme can enhance business approaches and maximise customer satisfaction.

“The Lean Six Sigma training method relies on a collaborative team effort to improve performance by systematically removing waste and reducing variation,” he said.

“It can result in numerous benefits to both internal and external stakeholders including; increased customer and employee satisfaction, reduced costs, retained business, enhanced reputation, increased competitive advantage, improved staff morale and many more,” Mr Lal stated.

Meanwhile, the founder of Six Sigma Academy, Mr Sachin Singh said it was an exciting time for businesses in Fiji to undertake the Six Sigma training programme.

“Six Sigma Academy is accredited by the International Board of Six Sigma Accreditations (IBSA),” he said.

Their training curriculum is based on commonly accepted, minimum competencies, and core proficiency requisites of Lean Six Sigma.

This news item was published on 5 Feb 2019 02:09:31 pm. For more information or any High-Res Images, please contact us on email

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