Information Technology Services

Who can use eduroam at USP?
Eduroam is available to general staff, academics, researchers and students from eduroam participating educational, research and related institutions globally.
How do I use eduroam at USP?

Note: as an eduroam user, you should have already configured access to eduroam while on your home campus, using the authentication parameters provided by your home institution local eduroam webpage.

The wireless encryption protocol used by USP access points is the Wi-Fi standard "WPA2/AES" (also called WPA2 Enterprise). Accessing eduroam successfully within USP requires only that your device's configured wireless network connection and encryption protocol is compatible. Due to near-ubiquity of "WPA2/AES" support by institutional wireless access points, it is pretty much guaranteed that your wireless connection will be configured correctly if you've already tested your eduroam authentication on your own campus.

Note: There is no need to change any of your authentication parameters. These are only relevant to your home institution. If you have successfully configured authentication to eduroam at your home institution, you should be able to access USP campus's network via eduroam with no change to your setup.

Where exactly can I use eduroam within USP?
USP provides eduroam at the following locations:

Network Services Provided
USP provides full outbound access with NAT'ed IP addresses. In other words, you can access any services you normally do e.g. the Internet, your institution via VPN etc. However any servers running on your devices will not be accessible externally while connected to the USP network.

How do I get support in using eduroam?
When you're on a USP campus and connect to eduroam, due to relative complexity of wireless and eduroam infrastructures, you may experience difficulty in getting a network connection due to several reasons e.g. an issue with your device configuration, wireless networking, institutional eduroam operability or eduroam infrastructure operability.

If network access issues occur, in the first instance eduroam users should contact their home institution's IT helpdesk to seek support.

If this is not possible, or if the home institution can't resolve the issue, visiting users may contact the USP IT support (phone, email).

If required, your home institution's or USP eduroam support staff will contact AARNet, the eduroam AU national roaming operator, for additional assistance.

What Usage Logs are kept by USP and what are they used for?

The eduroam trust model (between institutions remotely authenticating their users, and other institutions providing network access, via eduroam) is supported by the ability to trace a particular network access event to an authentication of a 'real user' by their home institution.

Home institutions agree to take appropriate action on behalf of visited institutions in case a user doesn't comply with the home institution's network AUP.

In order to provide this traceability, remote authentication and network access transactions via eduroam are logged by USP, with logs being retained for a period of six months. Access to usage logs is restricted to authorised personnel and authorities as required by the law.

Usage logs may also be used for purposes of service trouble-shooting and user support.

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