The Vice-Chancellor may make such provision as he or she thinks fit for the relief of hardship in any case where it is shown to his or her satisfaction:
that any alteration or amendment of a university statute or regulation involving a change in a program of study or examination requirements has caused hardship to a student, or
that in consequence of misinterpretation of a university statute or regulation relating to any program of study or examination requirements by an authorised member of the university staff a studentís course is not in accordance with the regulations governing that course, and hardship would be caused if the student were compelled to comply with the full requirements of the regulations, or
that in consequence of a demonstrated error on the part of the university (such as loss of an examination script or assignment, the receipt of which had been recorded by an employee or agent of the university) hardship has been caused in that a studentís marks do not accurately reflect his or her total academic performance.
Students may appeal against any decision of the Vice-Chancellor to Senate, which may make such provision as it thinks fit.