Network Shares FAQ - Information Technology Services

IT Services Frequently Asked Questions

         Data Backup

         Internet & Browsers

         Email - General


         USP Network Shares

         SPAM & Hoaxes

         USP Printing

         Computer Viruses

         USP Student Email (Google Apps)


Student/Staff Network Share Drives FAQ

1.       What are network shares?
These are storage spaces on the server, which is accessible via the network. Common uses of network shares are for storage of files and for distribution of material e.g. student course materials


2.       How do I map to a network drive?

o    You should have already logon to the PC with your USP account. As well as your account should have access permissions to the network share you are trying to map to.

>  Select the Start button and select Computer

>  On the menu bar click on Map Network Drive

>  Next in the folder box type the path to the network share. The usual format \\PC number\sharename

>  Click on Finish to connect.

>  Once the drive has successfully been mapped you will see an icon for the mapped drive in My Computer

o    When student logon to a USP, their network share connects automatically


3.       I cannot map to a network share, what could be wrong?

o    It is either the PC number or sharename that maybe wrong. Check these details.

o    Another possibility is that you do not have necessary permissions to access the network share.


4.       What does "Unable to browse the network" mean?
This means that your PC is not connected to the network.


5.       How can I tell if my PC is connected to the network?
Click on Start, Run and type ping
Observe the screen, if you see "Replying ..." this means that your PC has network connectivity. If it displays "Request timeout...." then it means that your PC is not connected to the network.

IT Support Contacts

Call: +679 323 2117

Email: helpdesk(at)

Web: Submit a help request



Disclaimer & Copyright | Contact Us
© Copyright 2004 - 2018 The University of the South Pacific (USP). All rights reserved.