To assist IT Services in realizing and maintaining its vision through ICT related support and training. User Services specifically ensures that all ICT support are timely and of good quality. Its training function ensures that all University users are of a capable literacy standard that allows for productivity and enhanced knowledge. The divisions that make up User Service are:
Student Support Services
Staff Support Services
Back End Support
To maintain and optimize the distribution and development of Quality ICT Services and network infrastructure through effective Capacity planning, on-going technological enhancements and service monitoring. As part of this, the team is composed of three divisions:
The team is dedicated to ensuring that all our back end services are well maintained and that constant improvements are made to ensure fast and cosistant retrival of information is possible through our online services.
USP Net is the service that provides communication between the main USP Laucala Campus and our remote centers. For a detailed outlay of their team, visit the USP Net page under Our Services.
We envision working with users and putting in place a Corporate Integrated Information System and its support mechanisms that would facilitate USP's operational, managerial and executive functions across and within departments.
Oversee overall Application and Data Base acquisition for USP and to effectively Develop, Acquire and Implement Applications and Database Solutions as required by USP.
Sungard SCT, Banner Application
The Banner Suite of software that USP employs to facilitate its administrative functions is one that is used widely in the United States of America and Canada. According the providers Sungard SCT, they have more than 50% of the market in US in terms of Tertiary Educational Institutions using their product.
Banner is a highly Integrated Information System whose makeup is as follows:
- Students Administration Admissions
- Fees Assessment
- Examinations/Results Processing
- Curriculum Advisory Planning Programme
- Financial Management/Accounting General Ledger
- Accounts Receivable
- Accounts Payable
- Fixed Assets
- Human Resource
- Position Control
- Payroll Process
- Human Resource Administration
MIS-Online is a suite of Web based applications that has been developed in-house. The applications range from reporting/querying on the current Banner Database to specific applications. The following applications make up the MIS-Online.
- Management Reports on Students
- Student Search/Querying
- Consultants Database
- Facilities/Utilities Management
- Stock Control/Inventory
- Student Meal Book System
- Asset Tracking/Monitoring
- Room Booking System
The Project Management section has two core functions:
A. Project Management:
The Project Process developed by the team receives project requests from teams within the University or where areas of mutual interest allow, from bodies external to the University, identifies resources required for implementation and then upon executive endorsement, manages the implementation of these projects to successful conclusion.
The typical range of projects could involve;
To lodge your project request, you need to complete and submit the Project Proposal Form to the Staff Helpdesk at the ITS office.
B. Regional Development:
The extension of the unit's function has been essentially geared to ensuring that ICT development is extended to all regional campuses and that the Univeristy's regional academic strategy is supported by ICT infrastructure and Services.
Among the key tasks performed are:
For further information on current regional ICT initiatives please contact: