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STHM excels international benchmarks in quality-driven education

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Far right is Ms Pauline Tang, CEO The ICE; extreme left is Ms Jane Gentle, General Manager, The ICE, Professor Arvind Patel, Dean FBE (3rd from right); Professor Marcus Stephenson, Head of STHM (2nd from left) and STHM staff.

The University of the South Pacific’s (USP) School of Tourism and Hospitality Management (STHM) recently excelled international benchmarks in the provision of quality-driven Tourism and Hospitality Management Education.

According to the International Centre of Excellence in Tourism and Hospitality Education (THE-ICE), of which STHM is an accredited member, the School excelled in key areas such as Learning and Decision-Making.

THE-ICE annual ISB-SB™ (International Student Barometer and Student Barometer™) Student Satisfaction Survey monitors student expectations and satisfaction, covering both international (ISB) and domestic (SB) students of THE-ICE accredited member institutions.

Since its inception five (5) years ago, STHM has continued to perform exceptionally well in THE survey and when benchmarked against THE–ICE and the Global Index (ISB-SB™ 2016), STHM excelled in other key areas such as: ‘Living’ and ‘Support’ and ‘Arrival’, a very significant result as 621 USP students responded to the survey.

In terms of Learning, STHM excelled in 21 areas out of 24 sub-areas namely Learning Overall, Academics’ English; Marking Criteria, Assessments; Careers Advice, Course Content, Class Sizes; Expert Lecturers; Employability; Good Teachers; Online Library; Physical Library; Learning Support; Learning Spaces; Multicultural (studying with people from other cultures); Course Organisation; Performance feedback; Quality Lecturers; Level of Research Activity; Virtual Learning and Work Experience.

Further, THE-ICE ISB-SB™ Survey 2016 wave found that ’93 per cent of our students would actively encourage or encourage their friends to apply for our institution’ and USP STHM achieved ’93 per cent for Overall Student Satisfaction’.

An elated Head of STHM, Professor Marcus Stephenson said, these results demonstrated the School’s commitment to offer programmes that are measurable, accountable and competitive within the global education market for Tourism, Hospitality, Events and Culinary Arts Education, hence support the popularity of its programmes and the increase in student numbers annually.

“We are very pleased and proud of these results and further impressed by the fact that we have been successfully benchmarked against some of the leading educational institutions in the provision of hospitality and tourism management education,” Professor Stephenson said.

“This level of academic quality is a very important milestone in the advancement of STHM, contributing a crucial step towards realising the School’s vision and mission,” he stated.

The ISB-SB™ Student Satisfaction Surveys track decision-making, expectations, perceptions and intentions of international and domestic students from application to graduation. Its core component is the online questionnaire, which encourages students to share their student experiences with THE-ICE and its members. It also provides institutions with data in order to review student experiences and therefore how to deploy resources effectively. The data also assists retention and recruitment strategies.

STHM became an accredited member of the THE-ICE in 2012.

This news item was published on 31 Aug 2017 01:30:53 pm. For more information or any High-Res Images, please contact us on email

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