Frequently Asked Questions

I want to study. How do I apply?

You first need to identify a programme that you wish to apply for admission to. You can explore what USP has to offer through the main homepage by viewing the Prospectus or Handbook & Calendar. If you need help please contact us to make an appointment to speak with an academic advisor.

Once you have chosen a programme you can now prepare your application. You will need:

  • Two forms of identification (passport bio data page, birth certificate, driver license etc); and
  • Award Certificates and Academic Transcripts (eg. NZQA Records); or
  • Resume. This is particularly useful for those who have been out of school and in the workforce for a while. It is also helpful to supply:
    • Reference letter(s) from your employer.

Once you are prepared you can lodge your application. Campus staff will get in touch with you in due course to advise the outcome of your application.

Where do I find my course materials?

Your course materials are available in electronic form on Moodle. You should be able to view this by the semester start date. If you log in to Moodle and your courses are not appearing please lodge your issue with ensuring you are being specific when you send your message. Include things like your student ID and the course you are emailing about.

What if I need textbooks?

Some courses may have prescribed textbooks. You can check this in your course outline under “Prescribed Texts”. If you do have a prescribed textbook please send the details of the text (name, edition, author) to If we have a copy we will send you an invoice. Full payment must be made before you can uplift. Alternatively you can search the USP Library. They may have a copy that you can borrow.

When are classes?

As USP Cook Islands is a ‘distant flexible learning campus’ there are unlikely to be face to face tutorials, however, most courses provide weekly online lectures via zoom. You can find the specific details of your class timetable on your Moodle page.

NB: Week 1 of the semester is normally dedicated to orientation into the course(s) with classes beginning in week 2 of the semester.

How can I get access to campus facilities after hours?

Our office is open Monday to Friday, 8am till 4pm. The main doors to the campus will be left open till 7:30pm Monday to Friday. If you arrive after 7:30pm you will need a swipe key to be able to gain entry through the computer lab doors (side of the building closest to Avarua School). You can purchase a swipe key from our office for $50.00. The fee is refundable once you return your swipe key provided it is still in good working condition.

How can I pay my fees?

You can pay by cash/cheque at our office (Eftpos is coming soon!) but our preferred method of payment is by direct deposit/internet banking transfer to our bank account. Our bank account details are listed on your invoice. If you haven’t received an invoice yet please email to request a copy.

What is the General Service Fee (GSF) a.k.a ‘Student Fee’?

The GSF is a compulsory fee of NZ$72.00 per annum. This is usually split in two and charged as NZ$36.00 per semester. The fees collected are specifically allocated towards the Cook Islands Campus Student Association. The student association can use the funds for campus development or any other initiative that they (ie. YOU the students) deem fit for the betterment of the student body. Each campus has its own executive committee to manage the fund and each student is eligible to put their name forward to be part of the executive.

I want to withdraw. How do I do this?

To withdraw log in to SOLS using your student credentials and ‘drop course’ under the ‘My Registrations’ menu.

For all other queries please contact our team on 


USP Chat Service
Lets start: