ITS at Samoa Campus is an arm of the main headquarter in Laucala, Suva. ITS provides a range of services required for the establishment, maintenance and support of the computer facilities required by the Campus. These services include maintenance of agreed standards, installation of all computer equipment, software and networks and training for students and staff on the use of computer equipment and software.

Desktop Services

• Provide on-site desktop support to staff and students using USP ITS Computing equipment.
• Resolve workstation and network problems.
• Install approved computer hardware and software.
• Configure/ rebuild PC.
• MFP/Printer setup

Telephone Services

• Set up staff offices and student halls of residence telephone.

Audio Visual Services

• Train staff in the use of AV equipment (lecture capture).
• Set up REACT/Zoom sessions for students and staffs.

Network services

• Provide internet connection via Fiber, Ethernet and Wireless connection for staff and student access to the internet.
• Wireless connection is available to all staff and students. Please click on the link to view wireless coverage area.

ON CAMPUS ASSISTANCE

• For any telephone, Zoom and REACT related matters, please contact: Noel Tiatia | USPNet Operator / Computer-PBX Technician | P: (685) 21671 Ext. 348 | E: tiatia_n@samoa.usp.ac.fj. Users can also call the Computer Technician (Ext. 350) or the IT Manager (Ext. 347) if the USPNet Operator is not available.
• For a quicker response please copy in our helpdesk email when you email our team members: helpdesk(at)usp.ac.fj
• We also have computer lab assistants to supervise the computer labs after hours and assist students with any issues in the computer labs from 4:30pm to 10pm.
• Note: No student or staff is allowed to bring their personal items to be checked or fixed by any IT staff/intern at any time.

MOODLE

• Kindly note USP ITS has a dedicated Moodle team to respond to all Moodle issues. For any Moodle issues please email: moodlehelp@usp.ac.fj
• For any students new to “Moodle” platform, the Campus Student Learning Specialist offers tutorial sessions for students on how to navigate and use Moodle.

PASSWORD

• Students who are deregistered will have their accounts disabled.
• If you are registered but cannot access your account with your given USP password:
  • Check with Finance Office to make sure you do not have a financial hold (unpaid fees, library fines etc.). If you have a hold and have cleared your fees, the Finance team will re-activate your account.
  • Check with SAS team to make sure they have activated your account on their BANNER system.
  • Lastly, if all is cleared from SAS/Finance and you still cannot login please contact any IT Staff or Intern. If you are emailing your request copy helpdesk(at)usp.ac.fj
• If you have access and simply want to change your password, you can do it online https://www.student.usp.ac.fj/. Click on “change student password” thumbnail.

 WIRELESS

• Students and staffs can connect to wireless hot spot areas around the campus. Each user is only allowed to have ONE device configured for wireless access. Visit our office to have your device configured.

 Click here to view location of computer labs.

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Mr. LeMamea Sia Matalavea | IT Manager | Tel: (+685) 21671 Ext. 347 | Email: matalavea_s@samoa.usp.ac.fj

Mr. Noel Tiatia | USPNet Operator / Computer-PBX Technician | Tel: (+685) 21671 Ext. 348 | Email: noel.tiatia@usp.ac.fj