Student Administrative Services

Frequently Asked Questions

1. What is the Provisional Admission application process?
Provisional admission allows Fiji Year 11, 12, and Year 13 students to submit their applications to the University of the South Pacific (USP) before receiving their final external examination results. This process enables students to secure a place at USP while awaiting their results.

2. How do I create and activate my account on the Enrolme App?
To create and activate your account, you need to visit usp.ac.fj/enrolme. A YouTube video is available (https://youtu.be/6HIM8aSyLMw) that describes this process in detail, guiding you through each step necessary to set up your personal email account.

3. What documents do I need to submit for provisional admission?

  • Year 11 & 12 Students: You must submit your Birth Certificate and Annual/Mid-Term Results.
  • Year 13 Students: You are required to submit your Birth Certificate and Year 12 External Results.

4. What happens after I submit my application?
After submitting your application, it will be assessed by USP. You will receive email notifications at every stage of the application process:

  • Confirmation that your application has been received.
  • Notification when your application is being assessed.
  • An email when your offer letter is ready.

5. How will I receive my provisional offer letter?
Once your application has been assessed, you will receive a provisional offer letter via email. This letter serves as a conditional offer that will be confirmed based on your final results, which USP will obtain directly from the Ministry of Education.

6. Where can I download my offer letter?
You can download a copy of your offer letter by logging into your Enrolme account and clicking on ‘My Application’.

7. Is the provisional offer guaranteed?
No, the provisional offer is conditional and depends on your final results. The confirmation of this offer will occur once USP receives the final results from the Ministry of Education.

8. Who do I contact for more information/clarification?
Email contactus@usp.ac.fj or Telephone: +679 3231000 or call our Local Toll Free number: 1568

9. Do I need to provide my Year 13 final results?
No, no need to provide your Year 13 results. The Ministry of Education will send them directly to USP.

10. Can I change my email address or the choice of programme/majors after I had uploaded my provisional application?
Yes, you can change your email address. Please provide your new email address and student ID/application number to contactus@usp.ac.fj

11. What are the programme requirements for a particular programme?
You can find the specific programme requirements in the USP Handbook and Calendar. They provide detailed information on prerequisites, core courses, and other criteria for each programme https://www.usp.ac.fj/handbookandcalendar2024

How do I apply to study at USP?

By completing an online application via Enrolme portal and attaching all relevant supporting documents as indicated on the online application form. Successful applicants will be able to access the offer letters on the Enrolme portal by clicking on ‘My Application’.

How do I apply for resumption of studies?

  • If you had lapsed studies for less than 3 years, go to this link: www.usp.ac.fj/apply and click on ‘Resuming Student‘
  • If you had lapsed studies for over 3 years, or resuming into a new programme, you will need to apply as a new student. Go to this link: www.usp.ac.fj/apply and click on ‘New Student‘. Note: Relevant credit transfer regulations will apply.

What is the closing date for applications? 

February 2025

If I have other university qualifications, can I apply for credit transfer?

Yes, by completing an Application for Credit Transfer form and attaching supporting documents as stated on the form.

What is the difference between original documents and certified true copies?

Original documents are the first versions of a document that have not been altered or reproduced, typically containing original signatures or marks. Certified true copies, on the other hand, are copies of original documents that have been verified by an authorized individual or entity (e.g., Justice of Peace, or Solicitor) to confirm that they are accurate reproductions of the originals.

What documents do I need to submit for with my application?

Current Secondary School applicants:

  • Year 11 & 12 Students: You must submit your Birth Certificate and Annual/Mid-Term Results.
  • Year 13 Students: You are required to submit your Birth Certificate and Year 12 External Results.

Other applicants: Updated Resume, Certified copies of Academic qualifications & transcripts, Employment Reference Letters (if applicable), and other Professional certifications (if applicable)

I did not finish high school, but I have some work experience. Can I still apply for a programme? 

Yes, provided your work experience is deemed sufficient to qualify for the chosen programme. Provide your employment reference letters and updated resume, and the Enrolment team will assess your eligibility and advice you accordingly.

What is the difference between semester and trimester?

A semester is the normal duration for which a course is offered and is normally 13-18 weeks long.

Trimester is a period of study offered three times a year that is shorter than a semester, usually 10 weeks long. For e.g. Graduate School of Business programmes (MBA).

What programmes and courses are available?

Information on  programmes and courses available can be viewed in the online USP Handbook and Calendar at https://www.usp.ac.fj/handbookandcalendar2024/

How do I know that my application is successful? 

You will receive an official USP Offer Letter, accessible on your Enrolme account under ‘My Application’ or via email inbox.

1.   I received my offer letter, but the password stated in the letter is not working. What do I do? 

Contact your nearest SAS Office or ITS helpdesk, or send an email to contactus@usp.ac.fj and state your USP Student ID Number indicated on the top left corner of the offer letter (e.g., S1110000)

2.  If l receive my offer letter, can l defer my studies to another semester?

 Yes, however you will need to submit a new application in the next intake.

3. Can I change my programme after I have enrolled? 

Yes, by completing an online change of programme form on AAGO: https://aago.usp.ac.fj
Note: Sponsored students must upload sponsors approval. The deadline to change your programme is on Friday, the 2nd week of Lectures.

4. How do I register for my courses? 

Log into Student Online Services (SOLS) using your username (Student Number) and password and click on “My Registration” to select the courses you intend to study in that semester or trimester.

 5. What if the course I want to register for is not available online? 

If you are not able to register for a course online it could be any one of the following reasons:
(i)  it’s not part of your programme, or
(ii)  it’s not offered, or
(iii) you have not met the pre-requisite for the course, or
(iv)  you have not met the 75%  programme progression rule;
Otherwise contact your nearest SAS Office for further assistance, or email: contactus@usp.ac.fj

6. What is 75% progression rule?

The rule states that 75% of the required 100-level courses must be passed before progressing to the 200-level courses; and 75% of the required 200-level courses (not necessarily including the 200-level University courses, UU) must be passed before progressing to 300-level these need not include the 200-level University courses.

7. What is Academic Approval Grievance Online (AAGO)?

An online portal to submit the following requests:

  • Special Registration (for courses not normally required by your programme/course substitutions)
  • Pre-Requisite Waiver
  • Change of Programme
  • Campus Transfer
  • Course Withdrawal

 8. Can I withdraw from a course any time during the semester? 

  • Deadline to withdraw from a course without financial penalty: Friday on the 3rd week of lecturers
  • Deadline to withdrawal from a course without being assessed/graded: Friday of the Study Week

9. What are core courses? 

A compulsory course that must be completed to fulfil the requirements of a programme.

10. How many units are required for a degree level programme? 

  • 24 courses: Bachelor of Arts (BA), Bachelor of Agriculture (BAGR), Bachelor of Education, Bachelor of Commerce (BCOM) and Bachelor of Science (BSC)
  • 31 courses: Bachelor of Arts and Graduate Certificate in Education (BA/GCEd), Bachelor of Commerce Graduate Certificate in Commerce (BCom/GCEd) and Bachelor of Science Graduate Certificate in Education (BSc/GCEd)
  • 32 courses: Bachelor of Laws (LLB), Bachelor of Engineering (Electrical and Electronics/ Mechanical/Civil)
  • 40 courses: Bachelor of Arts and Bachelor of Laws (BA/LLB), Bachelor of Commerce and Bachelor of Laws in Education (BCOM/LLB)

11. What is an elective course? 

 A course which may be chosen by a student, usually from a discipline outside the student’s major(s) or minor(s).

 12. What is the difference between a major and a minor? 

 Major: A defined sequence of courses in an undergraduate degree, which defines an area of focus within the Bachelor of Arts, Bachelor of Commerce and Bachelor of Science programmes and usually consists of two majors.

Minor: A supplementary discipline taken in addition to, and in support of a single major within the Bachelor of Arts, Bachelor of Commerce and Bachelor of Science programmes. A single major can be combined with at least one minor in a degree programme.

How and when do I apply for credit transfer?

You can apply for credit transfer when you apply for admission into USP. Attach a copy of the credit transfer application form with your admissions application form with the correct supporting documents.

Can I still apply for a credit transfer from another tertiary institute even if I don’t have a certificate/ or diploma?

Yes you can. The institutes with whom USP accreditation with (these are in the USP Handbook and Calendar), Credit transfer is based on completion of program. Other institutes, you can apply for credit transfer but the following documents (certified copy) are compulsory:

Academic transcript which shows courses taken, grades and grading system
Course description of the courses for which student is seeking credit at USP
Note, if the above documents are not certified then the credit transfer application will not be processed.

What documents are required when applying for credit transfer?

If your program has been completed and is on the USP accreditation list, you will need to submit certified copies of your academic transcript as well as your award (Certificate). If you have completed your program and it is not on the USP accreditation list, please refer to question 2.

How will I be notified of the decision of my credit transfer application?

If your credit transfer has been successful then a letter will be sent to your mailing address. In addition you will be able to view your SOLS account for the units confirmed for credit transfer. If your credit transfer application is rejected or pending then an email notification will be sent to your student email account.

Where can I find my invoice?

After you have registered for your courses for any given semester, on the third week of lectures your invoices will be available on your Finance menu on your Student Online Services https://sols2.usp.ac.fj/oreg/plogin.pl

Is there a deadline for fee payments and where can I find this?

Yes there is a deadline for fee payments and this can be found on your invoice. In addition email notices will be sent to your student email accounts to inform you of the fee payment deadlines.

Where do I make payments for my fees?

You can pay for your fees at your respective USP campuses. For Laucala campus students you can access your invoice on your SOLS account which you will need to print and then use to make payments at the USP cashier or at any ANZ bank, Westpac and Post Fiji branches.

If my student account is on HOLD, what does this mean?

There are three reasons why your student account will be placed on HOLD that would be due to:

  • Unsatisfactory Academic Progress
  • Fees owing – Tuition, general services, accommodation charges, library fine, damage to property fines.
  • Student Disciplinary penalties and fines

Where do I go to find out what my HOLD details are?

To find out what your HOLD details are, visit the Student Administrative Services office at your local campus for assistance.

Where do I pay for my library fines?

For Library fines please check with the Library for payment arrangements. Also note that only the library can remove HOLDS placed for library fines.

How long does it take for my HOLDS to be cleared?

For Unsatisfactory Academic progress your hold will be released after your academic suspension period. For any financial hold this will be released within 24 hours once payment is received by the USP cashier. If payment is made at the selected banks instead of the USP cashier then it should take about 72 hours for payments to be cleared and the Hold released by Finance.

If I do not pay for my fees on time will I be charged a late payment fee?

Yes, there are late payment charges which will apply should you not pay for your fees by the given deadline.

All tuition fee payments made after the due date will incur a penalty fee which will be added to the overall total fees.

The penalty fees are as follows:

  • Late Payment of Fees First 4 weeks from the fee payment deadline – FJ$125.00
  • Late Payment of Fees 8th week from the fee payment deadline – FJ$150.00

Students paying fees after the 8th week from the fee payment deadline will be charged a penalty fee of FJ$200.00

What are the opening hours for the USP Cashier?

Laucala campus – Monday to Thursdays: 8.15am to 4.15pm; Fridays: 8.15am to 3.45pm

Cashier closes on Saturdays, Sundays and Public Holidays.

If I am a sponsored student, do I get an invoice?

Government, AusAid, NZAid and USP (fully) sponsored students you will not be issued invoices for tuition fees. However if you are a residential student on campus, then you will be issued an invoice for your accommodation charges.

Can I pay for my fees in installments?

Yes you can pay for your fees in installments as long as your full payment is received by the deadline for fees payment.

Do I get a refund if I withdraw from a course?

If you withdraw from a course by the end of the “add and drop” period, you will not be charged. However if you drop your unit(s) during the semester you will still be charged the full tuition fee. Please refer to the important dates for further information – www.usp.ac.fj/admissions

Why do I need a student ID card?

Your student ID card is to confirm that you are a registered student of the university. This ID is needed in order for you to use facilities provided by the university. For example, if you are to borrow books over night from the Library you will need your student ID card.

How do I get my student ID card?

For new students you are required to get your ID card during the registration week as outlined in your offer letter. ID cards are processed at the Student Administrative Services (SAS) office.

If my student ID card is lost, how much would a replacement ID card cost?

For Laucala campus students a replacement ID card will cost you $15. Payment is to be made at the USP cashier and once receipt is issued please visit SAS to get your replacement ID card.

Where can I find my lecture/tutorial timetable?

You can find your lecture timetable on your Student Online Services account as well as accessing the here.

How do I sign up for tutorials?

When you attend your first lecture, you will be given your course outline by your lecturer and he/she will inform you when and where to sign up for tutorials. Information on tutorial sign up will also be posted on your moodle account.

What do I do if there is a clash in my lecture timetable?

If you have a clash in your lecture timetable you can see your course coordinator/lecturer and inform him/her of your situation. They will assess your request and will provide you with an alternative. If however, they are not able to make changes to the lecture timetable then you may have to change your registered courses but this must be done by the Friday of the first week of lectures.

1. How many campuses does USP have?

USP has a total of 14 campuses for more details on these campuses access the following link: www.usp.ac.fj/campuses

2. What are some of the student support services available at USP?

Some of the services provided are as follows:

3. What if I am interested in research, where do I go for more information?

University of the South Pacific has a Research office located at Laucala campus. You can visit their website research  for more information or contact them on email address research(at)usp.ac.fj

4. What are opening hours for the Library?

The library has different opening hours for different periods during the year. Click on the following links to view the opening hours for the Libraries at the different campuses.

USP Library: Click here 

5. Where do I go to hire a locker on campus?

If you like to hire a locker you can do this online on SOLS by accessing “My Locker Hire”. If you need to talk to staff for more information on locker hire contact the Campus Life office.

6. How are students informed of events at USP?

You will need to check your student mail regularly for updates on events around campus, also the announcement link on the USP web site. Other mediums used are moodle, notice boards and the University Facebook page.

7. Do I have to carry my student ID card while on campus?

Yes it is mandatory for you to carry your student ID card while on campus. Security may conduct random checks for students that enter the University premises so it is important you have your ID card with you while on campus.

8. What recreational facilities are available on Laucala campus?

At Laucala campus, the Campus life office manages the Sports and Recreational activities. For more information on what activities are available, click on the following link – www.usp.ac.fj/crc

9. Does USP offer student accommodation on Laucala Campus?

Yes! USP’s Laucala campus has 11 Halls of residence housing 1,061 studets and 31 units for married students.  For more information you can contact 323-2281 or email halls(at)usp.ac.fj.  You can also visit the Halls of Residence office or visit the link :here for more information.