Message to Students

Vice-Chancellor and President’s Message on the ‘You said, We did’ Initiative

Pacific greetings to our USP Community, I am so very excited and eager to announce the creation of a new student-experience initiative that is sure to enhance your student experience here at the University of the South Pacific (USP).

We are a student-centred University and as your Vice-Chancellor, I have always said that I have an Open-Door Policy to all staff and students. Since I joined the University, I have had many encounters with students to chat and hear profound perspectives on their university experience.

As you know, my email box is never short of emails and I do my best to respond to most queries sent to me. Therefore, to better coordinate all messages from students, today we are launching the “You Said, We Did” (YSWD) initiative. This initiative allows my office to receive and coordinate complaints, suggestions, views and comments from any of our students at our 14 Campuses. Whether you have something to remark on, such as what you’re really enjoying and benefitting from or whether you have comments about changes you wish to recommend that would benefit the university, we are here to listen. It is also about recognizing that different students have different needs and making sure all students feel very welcome, and enabling them to succeed here.

With closure to borders and given our unique geographical structure, I want all our students at our 14 Campuses to have direct access to my office at the click of an email.

As you all know, we have an existing portal that looks into Academic Approval Grievance Online (AAGO) and AAGO will continue to manage student grievances for Change of Programme, Pre-requisite Waivers and Special Registration requests. However, the “You Said, We Did” initiative is open for students to directly liaise with the Vice-Chancellors Office on matters outside of AAGO.

I really want students to feel they have a voice in the University and to be able to reach out to their Vice-Chancellor, that is really important. Your voice helps to shape your experience here at USP to be the best and most fulfilling it can possibly be. Your voice matters.

So please, do feel free to reach out to us through the email and we will be sure to keep in touch with you.

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