Information Technology Services (ITS)

Integrated Conferencing Assistant

The Integrated Conferencing Assistant (ICA) is a USP-built system that integrates the separate platforms involved (Zoom, Banner, Moodle and USP Lecture Capture systems) through a single portal to allow teaching staff to book conferences as required to support the SAS-approved timetable with automated processes essentially taking care of the rest including:

  • Automated emailing of Zoom Link details to staff upon successful completion of the booking request – with the option to post this directly into Moodle if required.
  • Automatically initiating Zoom sessions at the scheduled times with enhanced features to allow for lower the ICT support footprint on the actual teaching sessions e.g. Host Claim function.
  • Automated recording of sessions along with retrieval of recordings for direct posting into relevant Moodle course shells within 24hrs.
  • ICA ONLY prioritises Lecture Recordings.
  • To access any tutorial or meeting recordings, all staff must first seek approval from DVC E. These recordings will then be made available 48 hours after ITS has received a formal email for approval.

To check on the overall bookings for all conferencing, the following link can be used – Integrated Conferencing Assistant Bookings.

 

To check on the overall bookings for all conferencing, the following link can be used – Integrated Conferencing Assistant Bookings.

Click here for more information

IT Services currently offers online zoom services for all our users. We also host the Zoom servers internally within USP which means that all meetings are locally hosted within Fiji.

Services Available:

  • Audio and Video Conferencing.
  • Instant Chat.
  • Screen Share.
  • Recordings.
  • Max participants of 300 users per session.
  • Remote Assistance for Support.
  • Integrated Telephone call-in.
  • Webinar Support – https://zoom.us/webinar
  • Works on Windows, MacOS, and Android Devices.
  • Support for SIP/H323 services include Skype.
  • Supported by https://zoom.us/

Zoom Security

  • Update the Zoom Application – The current version is Version 4.6.11 (April 2020) and attached is a support document to assist with your updates. Please use this document to update your Zoom Application.
  • Desktop Sharing – To ensure participants don’t accidently share content during a conference session, the host of the meeting must approve your access to “Screen Share” so please send a private chat message to the host.
  • Waiting Room – To ensure the conference session is secured, all participants joining will be placed into a Waiting Room; the host of the session will be notified that participants are waiting to join the session and the host can permit their entry. This will ensure users are validated to join the online conference.

REACT Services

React services can be used for your conferencing needs and below is a guide for the installation of the client.

Zoom Services

Zoom currently has a lot of associated guides to assist you with services. please find below a few of the tailored guides that might interest you.

USP also has its own local instance which can be access via the following SSO Portal:

Zoom has also created a lot of instructional videos to assist you with your requirements which has been details on their YouTube Channel

Zoom Security

  • Update the Zoom Application – The current version is Version 4.6.11 (April 2020) and attached is a support document to assist with your updates. Please use this document to update your Zoom Application.
  • Desktop Sharing – To ensure participants don’t accidently share content during a conference session, the host of the meeting must approve your access to “Screen Share” so please send a private chat message to the host.
  • Waiting Room – To ensure the conference session is secured, all participants joining will be placed into a Waiting Room; the host of the session will be notified that participants are waiting to join the session and the host can permit their entry. This will ensure users are validated to join the online conference.

USP SSO Login

Lecturers and Students Meeting Space Temperature:

  1. Staff and students on Zoom are to ensure that there are no bright lights in their meeting room
  2. Lecturers and students on Zoom are to ensure that their audio and video devices and services have been tested and are working
  3. Lecturers and students are to ensure there are no loud external noises that could disrupt the meeting

Lecturers and students Meeting Registration:

  1. All students will need to access the Zoom meeting link before the classes start
  2. All Lecturers and tutors need to go through testing process 10 minutes before the classes begin
  3. All students on Zoom will need to have their videos turned off at all times unless requested by the lecturer

Zoom Meeting Etiquette & Rules

  1. All Lecturers and students will need to have their audio muted at all times unless when asking a question. The audio is muted straight after
  2. The meeting conveners will also mute member microphones manually if left on
  3. All Lecturers and students will need to have his or her video turned off unless specifically requested to turn on
  4. All Lecturers and students on Zoom will need to select “Raise Hand” to ask a question. The ICT support staff will prompt the lecturer. The steps to raise hand are as follows:
    • To raise their hand Lecturers and students need to select “Participants” on the bottom zoom window
    • A window will open on the right hand side of the screen
    • Lecturers and students will need to select “Raise Hand”
    • ICT Support staff will raise this with the lecturer to prompt for the question from the students.
  5. All students present for the class will also need to raise their hand before they can turn on the microphone to present or ask a question. The lecturer will prompt the student to proceed
  6. Students can use the Chat facility to raise their question and the Lecturer will read out the question
  7. To access the Chat facility, Lecturers and students will need to select Chat at the bottom zoom window as highlighted below
  8. Questions will be addressed on a first come, first serve basis
  9. Students that may leave the class at any time but are recommended to use the Chat service to notify the

ICT Services Support for Zoom/BBB/REACT

  1. All test processes with the lecturers are to be done 10 minutes the classes
  2. Welcome Sir/Ma’am to your My name is           and I will be supporting your class today
  3. We will go through a few tests to ensure your audio and video are working fine
  4. Please turn on your video and state “the lazy dog jumped over the brown fox”
  5. We have made you a co-host, enabled sharing and recording will start straight after this
  6. Please note that we will be available throughout the class for support and a kind reminder that all classes end at 10 minutes before the next class to allow us to prepare and test
  7. Please proceed with your class and all the best

To access your course online videos, please use the link below:

Any videos that might not be available, namely Big Blue Button videos, can be found via accessing Moodle.

Videos concerning meeting will NOT be available on the link; please contact helpdesk(at)usp.ac.fj should you need access to any of these videos.

USP Chat Service
Lets start: