• Service Request Form
  • Email account request for visitors.
  • Changing existing “Username” for USP staff
  • Staff kiosk access for USP staff.
• All Banner Request Forms
  • For Student Banner access, contact Paula Koli
    • Banner Request Form
  • For Human Resources access, contact Human Resources Department
    • Banner Request Form
  • For Finance Banner access, contact Finance Section as noted in the forms.
    • Request access for Finance MIS-Online (Active Staff)
      
    • Request access for Decentralised Procurement Functions – This form is only for Procurement access i.e: Enter Banner: Low Value Orders, Receiving and Requisitions
    • Request access to Remove Access (Banner / Finance MIS-Online)

• Change Request Form
  • This form is to be used to handle any changes carried out by IT Services.

• Licensed Software Form
  • If you need software as listed under the licensed software page then please fill in the form above.

• PC Relocation Form
  • This form is intended for staff that wish to have their PC’s moved to a different location.

• Professional Training Form
  • This form is used for the professional training conducted by IT Service and more information can be found by visiting the Professional Training webpage.

• Project Request Form
  • Need an automated system to be built by the IT Service Team.
  • What requests classifies as a project?  Go to the Projects page under “Other Services”.

• Staff Owned PC’s Form
  • If you need your personal PC, which you currently use for University work, registered to our internal network, please use the link above.

• Special External Access Form
  • Approval for outside network access to USP computing resources will be based on the following criteria:
    • The connection is required for University business/research.
    • The connection does not represent an unnecessary security risk to the University Network.
  • When the connection has been approved in principal, firewall access will be granted when the following have been completed:
    • The machine is properly registered with Information Technology by filling out the Special Firewall Access Request Form at URL and sending it to the ITS.
    • The target machine passes a vulnerability assessment performed by the ITS. This assessment consists of remotely scanning the target machine for common problems that could result in a security risk.

• NOC Graduate Assistant Forms
• Lab Booking Form (Semester basis)
  • If you need to book one of the labs for classes or tutorials for a semester, please use the form supplied above.

• Software Installation Form (Semester basis)
  • For special software required for your course, please use the form above.
  • Please ensure you select the labs you wish for the software to be installed into.
  • Also, ensure that during the testing period of the software installation, you make yourselves available for ensuring the installation is to your expectations.

• Student Internship Application Form
  • Application form for IT Services Student Internship form 2023

Please submit completed forms to Helpdesk. Click here for contact details.

• New Telephone Service Form
  • Need a telephone, digital or analogue?
  • Need your fax machine operational, then use the link above.
• New PIN (Full Service Access) form
  • Need access to make external calls that have been block on your phone, then use this form to request for a PIN.
  • PIN numbers are subject to the approval of your Department Head.
• Change User Details/Relocation form
  • Need to change the name associated to your phone extension, then use the form link above.
  • Moving to a new location and need your telecommunication service take with you, use the form above.
• Cancel Telephone Service form
  • Is a user leaving and you need the service to his or her line cancelled, use the link above.
  • This also applies to other services such as facsimile and PIN number cancellation.
• Other Misc Telephone service form
  • If you are having any other problems that are not described above, please use the link above.
  • This also includes problems to do with telephone programming.
• For more information on how to use the form, or on the SOLS Billing Systems, please click here.

Note – Please ensure you enable “Word Macros” for the form above.