Certificate in Tourism & Hospitality Management

On successful completion of this programme, graduates should be able to:

1. Apply management skills pertaining to the operation and management of the tourism and hospitality industry
2. Discuss some of the key employment issues in hospitality such as staff retention, work conditions, diversity, gender, fair pay and equity and work life balance.
3. Discuss key components of tourism marketing such as the marketing environment, marketing segmentation and consumer behaviour.
4. Discuss the relationship between tourism and hospitality and the roles of the different stakeholders.
5. Compile a collaborative bid using key elements in hospitality operations for an event such as a convention, wedding or reunion.